Shipping and delivery

At PHGLAM, we aim to process and deliver your orders as quickly as possible. This Shipping & Delivery Policy explains our delivery timeframes, delivery process, and circumstances that may affect your order. By placing an order with PHGLAM, you agree to the terms of this policy, subject to any rights you may have under applicable UAE law.

We currently offer delivery within the United Arab Emirates. Our standard estimated delivery time is 2–3 working days from the time your order is processed and handed to the courier. Working days generally exclude Fridays, Saturdays, Sundays, and UAE public holidays, depending on the courier's operating schedule. Delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on the delivery location and courier operations.

Orders being delivered to remote, rural, or difficult-to-reach areas may require additional delivery time. In some locations, a suitable courier service may not be available. If we are unable to arrange delivery to your location, we may contact you to discuss available options. If delivery cannot reasonably be arranged, we reserve the right to cancel the order and refund any amount paid for the canceled order.

Orders are generally processed after payment has been successfully confirmed. Processing times may vary depending on order volume, product availability, weekends, public holidays, or other circumstances. You will receive order or delivery updates where applicable.

Customers are responsible for providing a complete and accurate delivery address and contact information when placing an order. Please ensure that your phone number is active and that the courier can contact you if necessary. PHGLAM is not responsible for delays or failed delivery attempts caused by incorrect, incomplete, or inaccurate information provided by the customer. If an order needs to be reshipped because of an incorrect address or other information provided by the customer, additional delivery charges may apply.

The courier may make one or more delivery attempts depending on its policies and operating procedures. If you are unavailable when delivery is attempted, the courier may contact you to arrange another delivery attempt. Additional delivery attempts or charges may apply depending on the circumstances.

We are not responsible for delivery delays caused by circumstances outside our reasonable control, including courier delays, severe weather, public holidays, traffic, customs procedures, incorrect delivery information, or other unforeseen circumstances. If we become aware of a significant delay, we will make reasonable efforts to assist you or provide available information.

If your order does not arrive within a reasonable period after the estimated delivery timeframe, please contact us at https://www.phglam.com/contact-us/ We may contact the courier to investigate the status of the shipment and determine the appropriate next steps.

An order may be considered delivered when the courier records the order as delivered to the address provided during checkout or to an authorized recipient at that address. If you believe an order has been incorrectly marked as delivered, please contact us as soon as possible so that we can investigate the matter with the courier.

Any applicable shipping charges will be displayed during the ordering or checkout process before you complete your purchase. Shipping charges may vary depending on the delivery location, order, or applicable promotions.

If you have any questions, please visit contact page https://www.phglam.com/contact-us/