Privacy policy

At PHGLAM, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or use our website, place an order, create an account, contact us, or otherwise interact with our Services. By using our website, you acknowledge that you have read and understood this Privacy Policy.

We may collect information that you provide directly to us when you use our website or interact with us. This may include: • Your name • Email address • Phone number • Billing and shipping address • Order and purchase information • Payment-related information • Account information • Information you provide when contacting us • Reviews, comments, or other information you choose to submit We may also automatically collect certain information when you visit our website, such as your IP address, browser type, device information, pages visited, and general information about how you interact with our website.

We may use the information we collect to: • Process and fulfill your orders • Provide products and services to you • Process payments • Arrange shipping and delivery • Communicate with you about your orders or account • Respond to your questions and requests • Provide customer support • Improve our website, products, and Services • Detect and prevent fraud, abuse, or unauthorized activity • Maintain the security and functionality of our website • Send promotional or marketing communications where permitted by applicable law • Comply with applicable legal and regulatory requirements

Payments may be processed through third-party payment providers. We generally do not directly store complete payment card information on our own systems. Payment information may be collected and processed by the relevant payment provider in accordance with its own privacy policy and security practices. You should review the privacy policy of any payment provider used to complete your transaction.

We may use cookies and similar technologies to help operate our website, remember preferences, understand how visitors use our website, improve our Services, and provide relevant content or marketing where applicable. You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website.

We may share personal information with trusted third parties when necessary to operate our business and provide our Services. These may include: • Payment processors • Shipping and delivery providers • Website and technology service providers • Customer service providers • Marketing and advertising service providers • Fraud prevention and security providers • Professional advisers • Government authorities or law enforcement where required by law We do not sell your personal information as a business practice. Third-party service providers may process your information in accordance with their own privacy policies and applicable laws.

Where permitted by applicable law, we may send you promotional emails, offers, or other marketing communications. You may unsubscribe from marketing communications at any time by following the unsubscribe instructions included in the communication or by contacting us. Even if you opt out of marketing communications, we may still contact you regarding your orders, account, transactions, or other service-related matters.

We take reasonable measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure. However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security of your information.

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, providing Services, maintaining business records, resolving disputes, preventing fraud, and complying with applicable legal and regulatory requirements. When personal information is no longer required, we may securely delete or anonymize it where appropriate.

Depending on applicable law, you may have certain rights regarding your personal information, including the right to: • Request access to personal information we hold about you • Request correction of inaccurate or incomplete information • Request deletion of personal information where legally applicable • Object to or restrict certain processing of your information • Withdraw consent where processing is based on consent • Opt out of certain marketing communications • Request information about how your personal information is processed Requests may be subject to applicable legal requirements and limitations. To exercise any applicable privacy rights, please contact us using the contact information below.

Our website is not intended to knowingly collect personal information from children who are not legally permitted to use the Services. If you believe that a child has provided us with personal information without appropriate consent, please contact us so that we can take appropriate action.

Our website may contain links to third-party websites, applications, or services. We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review the privacy policies of third-party websites before providing them with your personal information.

Some of our service providers may process or store personal information outside the United Arab Emirates. Where personal information is transferred to another country, we will take reasonable steps to ensure that such transfers are handled in accordance with applicable privacy and data protection laws.

We may update this Privacy Policy from time to time to reflect changes to our business, Services, legal requirements, or privacy practices. The updated Privacy Policy will be posted on this page. We encourage you to review this page periodically. Your continued use of our website after an updated Privacy Policy is posted constitutes acknowledgment of the updated policy, to the extent permitted by applicable law.

If you have any questions, please visit contact page https://www.phglam.com/contact-us/